Refund policy

Return Policy

You have a window of 7 calendar days from the date of receipt to initiate a return for an item. To qualify for a return, the item must remain unused and in its original condition and packaging. Additionally, you must provide a receipt or proof of purchase for the return to be processed.

Refund Policy

Should any of our products fail to meet your expected standards, we are committed to offering refunds or exchanges, subject to the following terms and conditions:

• The process of collecting the returned product typically takes 7-10 business days upon authorization from the company.
• Lost products during delivery will be eligible for refund or replacement.
• Only unused or unopened products will be accepted for return.
• Refund settlements will occur once the returned product undergoes a quality check, typically within 4-5 working days. The actual refund issuance may take an additional 4-7 business days to reflect in your account, depending on your bank’s statement cycle.
• If a faulty or damaged product is received, we will refund the full delivery charge upon the return of all products from your order. If you choose to retain some products, a portion of the delivery charge may be retained accordingly.
• It is imperative to maintain complete packaging and inner packaging of items if intending to seek a refund. No exchange or refund will be entertained without these components intact.

Refund Process

If a courier collects your returned product, the refund will be processed back to the original payment card on the next billing cycle following the company’s receipt and approval of the return. Additionally, any free or discounted products received as part of a promotional offer must also be returned. Failure to fully comply with our policy may result in a restocking fee.

Refunds will exclusively be issued through the original mode of payment, as determined by the company.